SR
Sue R

1 reviews | Active since Jun 2014

30 Nov 2016, 08:26

harassment

<p>King Price has been my insurer for a couple of years. recently I had to change one of my vehicle's addresses and called King to do this. Without my knowledge the representative listed my other vehicle as needing a tracker. Now I've been getting messages from the tracker compnay, Mixtelematix, every single day and sometimes more than once a day, telling me I've missed my installation and I need to reschedule. The car does not need a tracker in terms of King's policy. I've made numerous phonecalls and sent an email, have blocked about 6 numbers - but they always have more and simply circumvent. The harassment has driven me crazy and I will leave King Price over this issue. They must surely know the chain of events they start when they try to tell a client (incorrectly) that they have to install a tracker.</p>

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Replies (2)
King Price Insurance
King Price Insurance's reply08 Dec 2016, 15:55
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Our client care department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding.

Royal regards

The kings court

SR
Sue R's update08 Dec 2016, 17:32
Reviewer Update

The only reason I haven't converted this review into a positive rating is that the Hello Peter website is dysfunctional. Sorry. Your service (King Price) was really great once I logged a complaint on Hello Peter.