Hail Damage poor Standard of repairs

My vehicle sustained some hail damage and I submitted a claim. The claim was approved immediately. After the assessment I was contacted by Global Hail to make arrangements regarding the repairs. The car was delivered to Smash Auto Body in Montana on 17 March 2015. Global Hail phoned me on 19 April 2015 to let me know that all the dents have been pressed out but there are some areas that need to be painted and they have requested authorization from King Price for this extra claim and that the total value of the claim now stands at more or less R 17 000. Phoned again on 23 March 2015, they had not received Auth. Phoned on 26 March 2015 and Auth was given for extra claim. 27 March I got sms stating completion by 10 April 2015. 1April 2015 got sms stating car being painted. 7 April 2015 received sms stating car ready for pick up. Phoned Global hail 8 April 2015 to arrange pick up. Was told had to pay excess in advance before pick up as excess was more than claim. Paid the excess by EFT. Went to collect the car on 9 April 2015. Dents were repaired. New scratches on car around area where work needed to be done. Evidence of no painting done. Total claim value R 3300 for 4 weeks.