TT
Tracy T
1 reviews | Active since Nov 2011
08 Jan 2020, 08:09
Gross incompetence
27th December called to log a claim of a water leak. 13 days no water...13 Days and still no resolution!!!! A new agent every day, sometimes 2. At this point I think that King Price is close to running out of agents. Day one sorry we don't have a plumber get your own. Day two what is the problem ok we'll send a plumber, day three hi we see you have logged a claim what is the problem, ok we'll send a plumber...you get the picture. DAY 13 still no water, still no plumber just gross incompetence.
Also the mobile app which is meant for our convenience is just a further aggravation. Wondering when how Gideon Galloway will respond to such incompetence?
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King Price Insurance's replyOfficial
09 Jan 2020, 15:53We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down. Our claims department has been in contact and are urgently looking into the matter. Should you require any further information please do not hesitate to contact.
King Price Insurance's reply09 Jan 2020, 15:53
Official
We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down. Our claims department has been in contact and are urgently looking into the matter. Should you require any further information please do not hesitate to contact.