Great sales but poor after sales service

This one is bitter sweet. The King Price sales person was truly amazing. Tshepo Lekoma is an asset to KP. But the after sales is seriously lacking. Day 1 of my relationship with KP - I cannot get into the app. The OTP functionality is not working for me. I called the call Centre and the agent was unable to resolve my problem. I then sent a mail to customer service and I asked for someone to call me. No response from either. That meant I had to drive 2 vehicles to Auto Boys to get them inspected ASAP. This could have been done at home if I could access the app. And - now I hear that monthly I have to submit my mileage on the 17th. If I cannot do it on the app I am moving insurance. Sadly - I was very happy with Discovery but moved because KP was competitively priced. But I will go back to Discovery. Not a great way to start a relationship. In today's age that we cannot resolve customer issues and don't get back to customers is not acceptable.