Great Customer Service from the GM of Client Servi

A week ago I wrote on Hello Peter against King Price *********** agent from Customer Service. Sharmini the GM of the client care department called me to rectify the blunder, I just want to commend her for the great job, keeping up to her promises and retaining a customer. Thank you so much for listening and going the extra mile. However I am still waiting for the lil something she promised to drop at my work place last week