Got to claims after 21 phone calls 7 emails still not resolved poor service

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. 

 

We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out. 

 

Please accept our sincere apologies in the meantime. 

 

Royal regards, 

 

The king and his court