Good to know clients actually matter

I have put in a claim two weeks ago for a lost/****** cellphone. I send through the in formation required but never heard anything again. Last week when I ashed for feedback I was told that they apparently never got the got the information and I resend it. I till today never got a thank you for sending the information or even a progress update. I emailed her again this morning but still no response. Yes I know I didn't report the incident to the saps soon enough but I never received my policy documents and I have been through a very traumatic event the last couple of weeks and as a result I am now in hospital due to that. So sorry that my my personal issues clashed with a stupid SAPS Report. I think Gideon Galloway really needs to rethink about who he employs because right now his strategy is to appoint robots with no respect or empathy for people. Way the go Gideon!!!! The client is nothing but an income and profit. Great business strategy.<br> response