Good Service

I'm an extremely happy customer due to Naledi Pilane's service. She maintained a high level of proffesionalism through the call, at the same time being friendly and diligent in the way she was explaining my policy to me. She even went the extra mile and offered me a better deal than the one i had signed up for.<br> <br> Well done to her.<br> <br> Thulani Makana \A very happy customer""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909607;772353;9;5;0;1;0;0;5;15/10/22 15:40;203;NULL;15/10/22 13:14;15/10/22 12:17;GREAT SERVICE FROM DISCOVERY INSURE;5,40E+12;INNOCENT JALI;***;INNOCENT'S ATTITUDE WAS GREAT AND RESPONSE TIME BRILLIANT. UNLIKE MANY OTHERS, DISCOVERY INSURE UNDERSTAND THE MEANING OF SERVICE. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;755362;807;14;2;0;1;0;0;2;15/10/23 10:18;203;NULL;15/10/23 8:36;15/10/23 6:55;Stramm Generator;5,91E+12;;***;I recently bough a 2.5KW Stramm generator from game. The brushes on the generator side are cased in plastic. The brushes broke out of the casing after only six months use. I cannot find spares for this generator. I then took it for repair as I could not find the invoice to claim on the guarantee. I was charged R900 for the repairs. The repairs lasted 2 hours. How is it possible for a retailer to sell such junk to the unsuspecting public?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;782929;765374;14;2;0;1;0;0;2;15/10/23 21:01;203;NULL;15/10/23 19:09;15/10/23 17:38;no on-time delivery ;;;***;I received an email that the parcel will be delivered on Thursday 22 Oct 2015 after the order was placed on 18 October 2015. Wednesday 21st Oct I have called Takealot to find out when the parcel will be in Kathu because I was going to Kathu so then I can collect it at there. They said the parcel is scheduled for delivery today. So I called the courier to find out if I can collect it at Kathu where they informed me that the parcel is scheduled for delivery on Tuesday 27 Oct 2015. So I called Takelot again to find out why they have said that it will be delivered on Thursday, but then will only be delivered the next week. They informed me that the parcel will definitely be delivery on Friday 23 Oct 2015. They said the courier will only be able to bring the parcel after working hours which was fine with me. At 18:33 I called Mr Delivery to find out if they are still bringing the parcel. After the second time that I have called they said it will only be delivered on Monday 26 Oct 2015. It seems that Takealot cant keep their word and are making use of Courier Companies( Fedex) that doesnt serve on time(only once a week). ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875441;357;16;2;0;1;0;0;2;15/10/25 11:17;203;NULL;15/10/25 8:54;15/10/25 7:54;Unauthorised Upgrade;8,00E+12;;***;I received a call from Elite Mobile, on behalf of Vodacom informing me that I was due for an upgrade, I told them that I did not want to upgrade as my phone was still in good working order. I was asked if I wanted to continue receiving airtime at a reduced fee, to this I agreed but I was not informed that this will be a 24 months contract without a phone. Now I am on the market for a new phone and I am told that I have agreed to a 24 months contract without a phone and that they will charge me R6,000 if I cancel the current contract.<br> <br> In the process of complaining to Vodacom I was told to call Elite Mobile to take the issue up with them. I don't have a contract with Elite Mobile and therefore I believe this matter should be settled by Vodacom. Elite Mobile is tricking customers into agreeing to long-term contracts without clearly spelling out the terms and conditions, I believe this is against the Consumer Protection Act.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910467;848406;11;2;0;1;0;0;2;15/10/27 9:39;203;NULL;15/10/26 7:58;15/10/26 6:16;NO SHOW;15/10/24;UBER;***;Very let down by Uber, this is the second time being let down by Uber. When wanting to be collected there is simply no service. Uber web site not available after 10pm. Stranded for the second time with my wife and forced to use taxi sevice. It seems they only want to do the early shifts. Last time i make use of Uber. Want to be stranded be sure to use Uber. What cost over R100-00 for a drop off now cost R400-00 BY A TAXI SERVICE. Deleting my app completely. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;193076;704391;9;5;0;1;0;0;5;15/10/26 14:34;203;NULL;15/10/26 13:08;15/10/26 11:11;good service;***1;Hendry;;happy with service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;806739;25;1;2;0;1;0;0;2;15/10/26 14:55;203;NULL;15/10/26 13:29;15/10/26 11:32;late mother claim;5,91E+12;claims;***;I have emailed on many occasions on<br> an account that my late mother had<br> with bidvest 4 years later still no<br> response nor any resolution of some<br> sort. have they taken the funds and<br> closed the account with not informing<br> us noses<br> does it take 4 years to respond to<br> account enquiry<br> please assist<br> Nancy khan(late mother);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911302;793962;16;2;0;1;0;0;2;15/10/27 18:14;203;3;15/10/27 16:48;15/10/27 14:51;telkom- lying agents and over billing;8,90E+12;;***;i had a call from a sales consultant at telkom inquiring about putting a new line and inter-net at my residence. i spoke to a lady and clearly informed her that i only want the package of 499 on a 24 month contract. and told her if its going to be anything extra im not going to take the contract she assured me that its not so i said fine. my service became available on the 29th of September. i then get an invoice from telkom on the 15th of October stating i owe R1140 i phoned telkom to get answers but they are just rude and don't have any customer skills they make you feel like you did the wrong thing. now i need to pay that amount. i just feel that its really misleading and wrong to charge someone over an above to that what was agreed.you wait so long to speak to someone from telkom so quires dont get picked up. i want to to know who can assist me and at what time line now that i'm making a complaint disgraceful from Telkom. when I ask what is the agents name now no-one wants to tel me. please get the recordings and listen to them;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;668465;793962;16;2;0;1;0;0;2;15/10/28 9:05;203;NULL;15/10/28 7:31;15/10/28 5:42;Line Suspended;8,11E+12;N/A;***;What a dissapointment, why does telkom suspend my telephone line if my invoice received says i have time to pay before 30 October 2015.<br> This is unacceptable!!! <br> I have made a payment yesterday of the outstanding amount and i demand that my suspension be released!! I have a bussiness to run and now i cant access the internet because of a mistake by Telkom!!<br> For your reference/invoice nr 510B***B<br> Account nr ***<br> <br> Please advise ASAP or activate my account with immediate effect please<br> Benedict - ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;135753;695373;25;2;0;1;0;0;2;15/10/28 10:19;203;5;15/10/28 8:49;15/10/28 6:56;Shocking driving by UTI Sun Couriers Driver;6,51E+12;Unknown Driver;***;On Monday, 26/10/2015 at approximately 17h00 I was close to the corner of Hendrik Verwoerd & John Voster avenues when a UTI van virtually pushed me into the traffic on the left hand side. The more I hooted at him the more he just shoved in front of me. I called the UTI Call Centre immediately to lodge a complaint.<br> <br> I have since called UTI 4 times to lodge the complaint & no one has bothered to get back to me regarding the drivers reckless driving. The vehicle registration number is : CG66ZJGP.<br> <br> What if he had driven into my car ?<br> What is he had caused a major accident ?<br> Is this the service UTI strives to provide.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;254673;357;16;2;0;1;0;0;2;15/10/28 15:14;203;5;15/10/28 13:47;15/10/28 11:51;Vodacom advertises wrong price;8,81E+12;;***;I have seen this advert in two different sites, when inquiring on the deal they say there is no such deal. It's a huge difference between 500 and 430 per month. Will be placing a complaint on ASASA about this soon.<br> <br> [URL Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912109;893260;16;2;0;1;0;0;2;15/10/30 14:12;203;NULL;15/10/29 12:38;15/10/29 10:49;Damaged phone;9,11E+12;Mtn con static village;***;I sent my phone away for repairs. After a month got the phone back with the same problem. Sent it away again. It's been 3 weeks and I'm still waiting for feed back and the phone. I've been the 1 phoning them to find out how far it is.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;438796;793962;16;2;0;1;0;0;2;15/11/02 16:03;203;NULL;15/11/02 14:29;15/11/02 12:40;Telkom - Pathetic Service ;8,20E+12;M Maharaj;***;I have ordered a phone from Telkom Online Sales and was approved immediately after and agent called me. I then received and sms stating I would be billed in 48 hours time, however I was billed the very next day after being approved. I have been calling 081180, 10210 as well as speaking via the online chat, All I get asked is to give my details and I will be called back, this is going on for the past 3 weeks. I managed to speak to another agent and told the package would definitely be delivered today (02/11/2015) and was also given a tracking number. I called the Courier company today and they have n package for me. So I call back and once again speak to an agent and now I get told there is no stock. Its a new month and will be having a second debit irder done, and yet I still have no phone, SERVICE AS WELL AS AGENTS ATTITUDE IS PATHETIC....<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;823459;772353;9;5;0;1;0;0;5;15/11/03 14:49;203;NULL;15/11/03 13:01;15/11/03 11:26;Quick Friendly service;7,60E+12;Bernard van Rooyen;***;I want to compliment Melissa Meyer from Broker Servicing for her friendly and efficient service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;270452;793962;16;2;0;1;0;0;2;15/11/03 23:20;203;NULL;15/11/03 21:32;15/11/03 19:57;TELKOM....the bain of my existence;7,60E+12;to many people at telkom;***;Since beginning of August i have had some line quality issues. I am a gamer and currently ranked on an International level. thanks to telkom i have been struggling to keep this title. My average ping to any server was between 30 and 170ms. This is considered acceptable, however telkom must have done something in August whereby my ping have increased to between 90 and over 1000ms. I have logged faults and i have had some discussions with their call centers. it will get fixed, but only for a day or two. then i will log another fault. what have been happening was that faults will be closed without even talking to me or even addressing the problem/fault. below are all my support number for this fault i've logged. only once Telkom have come out. The technician said that my line is faulty due to too much noise, yet this fault was closed and not resolved.<br> Support #855726 <br> Support #854259 <br> *** - only time technician came out.<br> Support #743169 <br> Support #743170 <br> Support #741628 <br> Support #741630<br> If anybody in a position of power at Telkom could help and not just give lip service... It would make the world of difference to this disillusioned gamer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;343699;793962;16;2;0;1;0;0;2;15/11/04 10:28;203;NULL;15/11/04 8:37;15/11/04 7:05;WORST NETWORK!!! ;9,01E+12;Billing Department;***;My contract ended in September and i called numerous times to find out if i don't cancel the contract what will happen. i was told that the handset amount will fall away and i will pay a smaller amount and still get my benefits. now all of a sudden i am getting a statement that has an amount of R710 for that number because they have added all these other stuff on it and i was not ever informed. this is absolutely unacceptable! the normal contract i was paying was R269 now its gone to R710. you people are taking a chance with the wrong person. not once was i ever informed of this especially after i called so many times to enquire, no sms no email, no letter...NOTHING! I REFUSE TO PAY THIS BILL AND I WILL TAKE THIS MATTER TO THE OMBUDSMAN AND CONSUMER COURTS;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914262;85;16;2;0;1;0;0;2;15/11/04 12:50;203;NULL;15/11/04 11:19;15/11/04 9:27;Incorrect billing EVERY month;8,31E+12;Accounts;***;I have had NUMEROUS invoice queries with autopage. When credits are due on my account, my services get suspended due to the credits not being passed. Every time I call the call centre to rectify the problem, I speak to someone who then transfers the call to someone else who transfers the call to someone else ect. After being on the phone for over an hour, the problem can still not be resolved. When you ask to speak to a manager, they are ALL \in a meeting\"". I want answers about the CONSTANT incorrect billing on my account and want my refund ASAP."""