Good premiums = next to no service

<p>My name is Rudi Swanepoel - Policy number KP ********** </p> <p> </p> <p>My experience is a twofold issue...I insured my vehicle on the 13th October 2016 with King Price. As I already had another vehicle it made sense to add this one to the existing policy. Understandably the insurer required a tracking system to be installed and as part of the process I was to be contacted by the tracking company to arrange fitment. I waited a couple of days and then contacted the call centre whom assured me that someone would phone me back to arrange the necessary. Weeks and months have since gone past and with the 4th attempt (nearly a year later) to get this done, I earlier this month finally got this issue resolved with King Price the help of a representative called Andre Potgieter. Andre was very helpful and as a sign of good faith to apologise for the bad service he reduced my monthly premium...for which I am grateful. The unit was installed this morning by CarTrack (17 July 2017)</p> <p> </p> <p>The second issue I raised with Andre was relating to a current claim for damage done to my vehicle. I discovered that I opted not to take the car hire option for this specific vehicle when I took out the policy. I normally take these options as I know that it will be required in the case of accident or repair. My other vehicle which is also insured with King Price does have the car hire option added although. I asked Andre if there was anything that King Price could do for me to arrange a car hire or something and he said that it would be best for me to contact the claims department for such assistance. I contacted the claims department on the 12th July to request assistance in whichever manner.. as the assigned repair shop did not offer any courtesy vehicles. Immediately the agent responded and said that there was nothing that King Price could do for me..with no consideration of any option whatsoever!! I asked whether the car hire option could be added to my policy and the premiums backdated since inception of the policy (I was willing to pay the difference) but she said that this would not be an option..I then asked whether assigning a different repair shop that do offer courtesy is not an option to which the agent agreed to be an option..she then said that she would check which other repairers would possibly offer this and get back to me the same day... In true fashion I got no response back. I once again called King Price claims department today (17 July 2017 at 08:30am) and requested to speak to a manager to assist with the alternative repair centre as my car is booked for repair on the 24th of this month with the initial repair centre. its 3 hours later and still no phone call.</p> <p> </p> <p>This to me is not worthy of their claim of providing and taking "royal service" very seriously. </p>