HC
Henry C
1 reviews | Active since Mar 2012
08 Oct 2021, 10:05
Good customer service but pathetic in paying claims
Claim and you will the poor service they provide. Replaced a windscreen which was an aftermarket type with very poor quality. Damaged my couling and rubber not replaced. Been sent from pillar to post, from one department to the other to the service provider. POOR POOR POOR. I will be cancelling. I would rather pay and R200 knowing that when I claim My claim will be processed with competent service providers.
You might have good customer service but are pathetic in paying claims.
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King Price Insurance's replyOfficial
13 Oct 2021, 18:41Hi Henry
Our sincerest apologies for the negative experience.
Alternative glass is not inferior to branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standards and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. We note the service provider has been in contact regarding the ***ling, should you require any further information kindly contact our claims department directly.
Our sincerest apologies for the negative experience.
Alternative glass is not inferior to branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standards and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. We note the service provider has been in contact regarding the ***ling, should you require any further information kindly contact our claims department directly.
King Price Insurance's reply13 Oct 2021, 18:41
Official
Hi Henry
Our sincerest apologies for the negative experience.
Alternative glass is not inferior to branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standards and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. We note the service provider has been in contact regarding the ***ling, should you require any further information kindly contact our claims department directly.
Our sincerest apologies for the negative experience.
Alternative glass is not inferior to branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standards and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. We note the service provider has been in contact regarding the ***ling, should you require any further information kindly contact our claims department directly.