Good Customer Service

I received an email with regards to a policy review and noticed that my premiums are going up and called in immediately as my policy had recently been reviewed and my premiums were in actuality supposed to be dropping. I was put through to Andre Potgieter who was very professional in explaining the error on their part and not only apologized but was polite and kind enough to assist in having my policy adjusted and premiums dropped. He recommended a pricing option that dropped my excess with premiums I was comfortable with. Thank you to Andre Potgieter for the exceptional service!