LS
Lourens S

1 reviews | Active since Jan 2021

02 Dec 2021, 10:52

Good consultants

I did struggle at first to get some assistance. The clientcare email is not responsive, as we don't get communication back from KP on that email as expected. However, when I did get assistance, the people that assisted me were great, namely Tumi Makgoba, Lelanie and Jane. I would say the internal communication needs some improvement, because I did provide an alternative number to the WhatsApp consultant, due to me forgetting my phone at home, and KP still phoned my on my primary number which I forgot at home, and so were not able to get hold of me... Otherwise, service is good.

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Replies (1)
King Price Insurance
King Price Insurance's reply02 Dec 2021, 12:37
Official
Although we’re really sorry that we didn’t deliver the royal service you deserve on this occasion, we do thank you for letting us know about your poor experience. It gives us a chance to improve the way we do things. 
 
We will do everything we can to ensure that this never happens again.