Glass claim horror

I joined king price this year after buying my car and I have to say its the worst mistake I have ever done. They will act as if they care and are the best during the onboarding process but once You claim they are the worst. After an accident where a stone hit and cracked my windscreen and the top glass just before the sunroof, I called king price to claim. The last thing you expect is stories but I was in for a shock.

I was expecting all this to be under a glass claim but no, out of the blue king Price tells me that the top glass is classified as a body part and would have to fall under a normal claim meaning a higher access. I argued with them that that was glass and the contract I signed only stipulates that only the "panoramic sunroof" will be excluded.

They refused, When I called Mercedes to ask what that part of glass is classified as they confirmed that its glass and not a sunroof or body part. I got a confirmation that I sent to King price and even then they refused. The penal beater who they assigned to fix my car turned us back to say, that my car needs a glass company and did also confirm that the portion is classified as glass. He said he did not understand why they assigned the car to him. It has been over a month since I have claimed and even now my car is still not fixed. Both my windscreen and that small portion of glass.

If you are a first time buyer I would not recommend them. They will take advantage of you and when they have to play their part and support you, they are a no show!!!! My lesson is that cheap things have a lot of disadvantages. If an insurer is cheap trust me you will see why when they have to fix your car. I am frustrated and helpless but I want you to not make the same mistakes I made and insure with King price.