Get ready to be treated like a BEGGAR

I submitted a claim on the 5th of January for a burglary at my place and it is with regret to say that the matter is still dragging on now even though the claim has been approved.<br> <br> 1. They claimed I did not have a policy with them and would therefore listen to recording to verify then get back to me in 2-3 days<br> 2. Absolutely no feedback from Tsholofelo the lady who registered the claim and promised to supply feedback but never did.<br> 3. a week later on the 12/01/14 Pierre was appointed and he started listening to the tapes. Once that was sorted on Wednesday he setup an appointment for the following week 20/01/15 as explained because he had many claims to attend - understandable<br> 4. I was then accused of being a dishonest by Pierre due to a mix-up with my laptop instead of telling me the issue and allowing me the chance to investigate on my side and provide the relevant proof/explanation required.<br> 5. After the whole mess was sorted 2 weeks later. I went to New World to get replacement items only to find some second rate entry-level replacement items prepared for me!! I provide manuals which I had and gave descriptions on those I did not, I feel disrespected as I have a standard