Generator not Fixed by King Price, empty promises made

I have submitted a claim in February this year that my generator is not working, King price had digicall send through an electrical company by the name of T-Electrical to come out to repair the generator. They were unable to repair it, they replaced the controller and said there are other issues with the generator. I then asked that King price send a generator expert to come out as I had no confidence in the assessment of the electrical company simply because the owner appeared to not be very clued up and asked other technicians to come assist him. Digicall then asked T-Electrical to appoint a third independent party to come out and assess the generator, Two companies came out, I am not sure what their assessment was but no communication was given to me on the status of the repair. I sent through a complaint and was then dealing with a guy by the name of Ronald Botes who telephoned me on the 8th May at 8:17am and said that they will replace the generator even though it also needs servicing. He further sent me an email on the 22nd May, saying that I must get a quote from my own service provider as their service providers is unable to do a replacement quote on this size generator as it is an industrial generator. The service provider I got, said they are unable to get replacement parts for this generator and gave me a replacement quote, then Ronald said they are trying to get other service providers to repair the generator as it is repairable so basically he could have done that in the first place but wanted to waste my time, Then I was put through to a Sonia Grobler who said on the 4th of June as follows: "I am going to try one last resort in getting your generator repaired before we go the route of replacement." A company did come out and replaced the battery etc as they decided that was the problem, fast forward to today and my generator is still not working. The new company is blaming the old company that came out to do the initial assessment saying that the controller was not wired correctly. At this point I dont know who or what to believe. King price handled this claim so poorly from the start, they failed to get a generator expert to come out to assess the generator, when they eventually did, it was months later, they failed to honor their promise of going the route of replacement even though both Sonia and Ronald advised they will do so, I have it on email and a recording on the 8th May. Now they going back on their word, saying that the generator also needed servicing and therefore they cannot replace when in fact, servicing got nothing to do with the fact that my generator is not working! They are trying their best not to pay out for a replacement, they have given me the run around for months now. King price is useless and I will be cancelling all my 3 vehicles insured with them currently, if it was outsurance, my generator would be fixed or repaired by now, do urself a favour and go to another insurance company, the consultants here promise u one thing and then change their mind. My generator is still not fixed and is still not working!! Very disappointed.