1 reviews | Active since May 2010
full of **** and lies
I knew that insurance would do this as I have heard people saying this happens but never thought I this would happened, my mom took insurance with king price 3 months ago and last week I need to claim, I was taken from pillar to post first then when they needed to assist eventually they told me my mom had to pay 1500 access when I asked that the schedule that was sent to me doesn't have that, then they decided to send me another schedule with that amount in it, then yesterday they declined the claim as it was wear/tear and someone called my mom and told her that her insurance will be cancelled because she is on credit bureau, when I checked the schedule my mother gave permission for credit check before she took the insurance but it was not done, why? why does this have to be raised now when she claims and not before? so I guess its true that insurance are full of **** . well I wont let this go away just like that.
Thank you for your comments and allowing us the opportunity to respond. The claim for the tumble dryer has been rejected due to the fact that the machine has stopped working due to wear and tear. The report from the repairer states that the drum bearings are worn and the drum belt has stretched and is Faulty due to normal wear & tear. Unfortunately this is not an insured peril and should be reported to the machine manufacturer if the machine is still under warranty. With regard to the cancellation you make mention in your comments that King Price was obliged to acquire a full listing of the policy holders financial status. Please note that there is no onus on King Price to check any potential client's full ITC / financial status at sales stage. An insurance contract is one of utmost good faith and the insurer relies on the information a client provides. Seeing as the policy holder is the most reliable source of information in terms his/her own financial status, these questions are asked and the information provided taken as is, in good faith.
Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Thank you for your comments and allowing us the opportunity to respond. The claim for the tumble dryer has been rejected due to the fact that the machine has stopped working due to wear and tear. The report from the repairer states that the drum bearings are worn and the drum belt has stretched and is Faulty due to normal wear & tear. Unfortunately this is not an insured peril and should be reported to the machine manufacturer if the machine is still under warranty. With regard to the cancellation you make mention in your comments that King Price was obliged to acquire a full listing of the policy holders financial status. Please note that there is no onus on King Price to check any potential client's full ITC / financial status at sales stage. An insurance contract is one of utmost good faith and the insurer relies on the information a client provides. Seeing as the policy holder is the most reliable source of information in terms his/her own financial status, these questions are asked and the information provided taken as is, in good faith.
Should you require any further information please do not hesitate to contact.
Royal regards
The kings court