FK
Faheem K

1 reviews | Active since Oct 2012

03 Jul 2023, 09:56

Frustration and Disappointment with King Price Insurance Service

It astounds me that a company, supposedly in the business of providing insurance, could be so shockingly inept when it comes to basic communication and customer care. I regret to inform you that my patience has been thoroughly exhausted, and this post serves as an expression of my immense dissatisfaction.

It is an unfortunate reality that I find myself resorting to this written correspondence, as your customer service representatives seem to possess a remarkable talent for conveniently ignoring emails. Is this the level of professionalism you pride yourselves on? I assure you, it is not a mark of distinction. Rather, it serves as a glaring testament to your company's disregard for the individuals who entrust you with their insurance needs.

I have lost count of the number of times I have reached out to your supposedly "customer-oriented" team, only to be greeted by silence and indifference. It is as if my emails are swallowed into an abyss, never to be seen or acknowledged. Do you genuinely believe that this is an acceptable manner in which to conduct business? I can assure you that it is not. Your lack of responsiveness has left me feeling neglected, frustrated, and utterly unimportant as a customer.

Consider this email a wake-up call, a final attempt to salvage whatever shred of respect I had left for your company. If you fail to rectify this deplorable situation promptly, be prepared to face the consequences of losing a disgruntled customer. I will not hesitate to share my harrowing experience with others.

I demand an immediate and comprehensive response to the emails I have sent regarding the excess for my claim which was submitted last year August, outlining the steps you will take to address and rectify the issues I have raised. Your commitment to providing a satisfactory resolution will be the deciding factor in whether I continue to tolerate your abysmal service or seek alternative insurance options that actually value their customers.

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Replies (2)
King Price Insurance
King Price Insurance's reply03 Jul 2023, 13:18
Official
Hi Faheem

Our sincerest apologies for the negative experience. Please note an excess recovery is a legal process of which success is not guaranteed. Our legal department will be in contact to discuss your concerns and the way forward.
FK
Faheem K's update03 Jul 2023, 13:21
Reviewer Update
The point I am making is that you guys suck at communicating with the client!!!