Frustrating Service!!!

Today, 07 February 2019, @ 10:50, I placed a call to KingPrice. The only information I wanted was to get a preferred supplier they use for windscreen chips so I could take my car for an assessment, so that they could tell me whether its a case of repair or replace., as I am not one to abuse insurance, even though I pay premiums regularly. Over and above the fact that the quality of the call was so bad I could barely hear them., and the fact that I am not in the "repair or replace" windscreen chip business, hence I would not know whether the chip is the size of a 10c coin or a teas**** head. That was the main reason I asked for a preferred supplier, so I could take my vehicle for an assessment. Only to be transferred back and forth from one dept to another, from one person to another. I spoke to about 12 different people. On the call before this one, someone was to call me back as the line was so bad, I am still waiting for the call back. I hope they listen to this recorded calls - HOW FRUSTRATING.!!!!!!