Frustrating claim process

So I’ve been with King Price for 6 years now. King Price is highly known for not declining claims but I can assure you before claims are authorised you will have to run after their consultants. They don’t comms etc. I’ve submitted documents to their warranty departments on Monday and previously they told me that feedback are done within 3 days. Today is the 4th day and not response and yet I’m being charged for storage because my car cannot move. Like some thing with king price makes them worse.

Now does that mean for a claim to be authorised or declined one need to wait until Jesus comes back ? Nvm they are a better devil but sometimes it is frustrating.

80% of the claims I made, they are taken seriously once one write on hellopeter then next thing they come to us running to apologies.