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Paula N
1 reviews | Active since Mar 2018
20 Jun 2024, 16:35
Frustrated Client who is treated badly.
I am so disappointed with this insurance, it's my first time claiming, and I have issues already. I called in yesterday to submit a claim. I was given a 10 am appointment today, then it changed to 2 pm, now it is 16.30 and their assessor is still not at my house.
We do not have water, what must then happen to us? You guys are treating your clients like **** and its so infuriating.
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Replies (3)
King Price Insurance's replyOfficial
21 Jun 2024, 09:30Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Your complaint has been escalated to management at the service provider for urgent attention.
King Price Insurance's reply21 Jun 2024, 09:30
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Your complaint has been escalated to management at the service provider for urgent attention.
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Paula N's updateReviewer Update
21 Jun 2024, 10:13Guys do you even take your customers seriously? My mom with a small child does not have water for two days and no one is calling or saying anything. Very sad indeed.
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Paula N's update21 Jun 2024, 10:13
Reviewer Update
Guys do you even take your customers seriously? My mom with a small child does not have water for two days and no one is calling or saying anything. Very sad indeed.
King Price Insurance's replyOfficial
21 Jun 2024, 10:30Your complaint has been escalated to management at the service provider for urgent attention.
King Price Insurance's reply21 Jun 2024, 10:30
Official
Your complaint has been escalated to management at the service provider for urgent attention.