KO
Kesley O
1 reviews | Active since Mar 2020
28 Apr 2021, 13:36
Frustrated and disappointed
Extremely frustrated. Called the call center twice this morning. They logged a request for me to get a call back from the Durban branch. I asked for a direct line for Durban, they could not provide it. I logged 3 requests via my app to get a call back, still nothing. Been waiting since this morning. Very disappointing King Price!
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King Price Insurance's replyOfficial
28 Apr 2021, 16:48Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
King Price Insurance's reply28 Apr 2021, 16:48
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court