Frustrated

I was involved in an accident on the 30 April, I submitted a claim on the 3rd of May because I was told to wait for the accident report which I only got on the 3rd of May. On the 9th May I received correspondence from king price that my car will be assessed on the 23rd of May. Can someone please explain to me why does it that the long for the car to be assessed. Can king price please give me an estimate of how long will this nightmare take.l have never been in an accident or claimed, I need someone to please explain the end to end process so that I can plan . The reviews on this platform about the claims process is escalating my anxiety levels. Collegues have also shared their frustrations in relation to their experience with king price claims. I am also taking a chance about this complaint because I was told that king price can come up with reasons for delaying or rejecting my claim if I complain. I'll take my chances because am just in a limbo not understanding why it takes 3 weeks for an assessment. I feel soo bad that I have convinced family and friends to join this insurance company, now I know that the royal treatment is only at sales point. I know it has nothing to do with you but I have a family member that goes for weekly treatment at the hospital, without a car it means I need to use Uber for transportation which is very expensive. I need someone to please tell me if my car will be fixed and if that will take 3 or 8months.