From royal to soil. Pay the refund on incorrect debit order

My reviews on King Price were glowing in the past which is why I am so disappointed to write this less than rave review on misinformation and a lie which had a rather negative impact on me.

I referred a family to King Price Insurance, for good reason as till recently their service and pricing have been the best. The cherry on top is the promised up to R500 thank you they provide. In about the middle of November I was advised that I would not have a premium go off at the end of November thanks to my referral. On the 28th of November resigned my self as a King Price Client effective 1 December. I was again advise on the 28th of November there would be no premium so no debit order.

I was so angry when on the 30th my account was debited. I emailed King Price 3 times with no response I called and was first told that no order ran. I told the agent to check my email with the proof of debit order successfully debited from my account. I was put on hold and a few minutes later advised that the refund had been paid back into my account and would reflect the same day in my account. This was on Friday the 3rd of December, today is the 6th of December the refund still does not reflect as paid into my bank account. I was budgeting and counting on King Price keeping their word. Just shows you even with great service in one aspect doesn't guarantee great service and "royal treatment' in other departments. Guess what King Price you sure did not make my day or week royal. I will not be refering any more people to you because of this.