From awesome to pathetic in 4 months....

I totaled my Motorcycle on the 27th of June 2024. This was unfortunately the 2nd accident I had this year and the claim experience between the first accident and this accident was complete opposites.... I actually made a review after the first accident where I complimented the claims consultant for an excellent and efficient job done. This time however I have no choice but to say I am absolutely appalled by the level of service received... Even though my claim was approved within a reasonable time, my claims consultant, Mr. Josh Meyer, completely ignored emails from me, where I directly asked him questions about the claim, not once, but three times!!!! He very rarely kept me up to date with the process and I had to call the call center to find out about the status of my claims, since Mr. Meyer couldn't take time out of his busy schedule to respond to my emails... Absolutely pathetic service and if it was not for the awesome service I received from Gary Gair during my first claim, I would have taken my business elsewhere... Hopefully Gary's service is the norm and not Josh's...