From approved claim to unauthorized ***

My vehicle was damaged in another province due to bad road conditions(ditch in the road). I immediately informed the insurer of my intention to drive the vehicle to the nearest Town to have it looked at. The vehicle had no immediate vissible damages. SAPS and witness contact details was shared with King Price. However the manufacturer dealer informed me that the vehicle is not safe to drive and need to be repaired after inspecting the vehicle. They could however not do the repairs as parts was not available and they had a backlog in vehicle repairs. They refered me to another dealer. At the next dealer I discovered more damages after repairing the damages reported by the manufacturer. I immediate inform King Price again and that the vehicle had other dameges and that I will not be able to drive the vehicle back home. King Price appointed a assessor at my home province and after I told the assessor were the vehicle is, they indicated that they will not do the assessment of the vehicle in another province. King Price than indicated that they will only pay part of the repairs which I disputed. I had to pay two companies to do the repairs. The cost was less than the quote i received from the manufacturer and they replaced many parts. Qoutes was send to King Price on a continuous basis. I also informed who worked on the vehicle and where it can be inspected. I was told by King Price that a assessor will not be able to inspect the vehicle and that I can collect it if repairs are done. After sending numerous mails I had to contact the call centre to be told that I repaired the damages on my vehicle unauthorized and that they will not settle the claim. I have send a official complaint to King Price and is awaiting the outcome. Not the service I was expecting.