From ANGER to Relief

This review was suppose to be an ugly one , I recently purchased a new car and shopped around for insurance, i came across King Price who came out on top with pricing. after activating my policy , I received a follow up phone call to verify my details, after the verification the consultant advised that some details were captured incorrectly and my premium could be lower , however a senior consultant will call me back. After a week i didn't get a call back so i sent a call request on the King Price App.

after several call back requests, a senior consultant called me back and the conversation wasn't good . it turned ugly as the consultant told me that if my car was ****** or hijacked , i am not covered because the system requires a tracking unit which is a requirement. (i specifically took the chilli cover for reasons that i drive less than 500km per month and my car is parked in gated estate with 24hr guarding service) for work and home , therefore there is minimal risk and a tracking devise is pointless. )

I advised the consultant to pull out my recordings and call me back because i asked clear cut questions regarding the above and i know the exact conversation and policy agreement made when signing up with KP. The consultant called back and phone cut before i could even answer . never received a second call and i had to call the contact center using my own Airtime .

I could never get that consultants name however you guys will be able to pull out the details from my policy ref number supp**** .

Thankfully i spoke to "Albert Channon" a respectful senior consultant who confirmed that according to the previous consultant he made a system error and left comments under my call that i am fully covered and updated my details and reduced my installment. This guy just saved KP from losing a loyal client .

Great Work to Albert