Friendly, efficient and keen to do business

I called in to the client care centre to arrange motorcycle insurance. The initial quote was only fractionally cheaper than my existing insurance so I declined the cover. The lady helping me, Sarene Jooste, went out of her way to get my business. She called me back a few minutes later with a new offer - they were not able to reduce the bike premium, but would reduce my vehicle premiums, thus saving me around R400 per month. Serena was very friendly and helpful and I appreciate the effort they go to to keep customers satisfied. She also called me back - so the 20 minutes it takes to verify all the details was not off my cell minutes.