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jK
jonathan K

1 reviews | Active since Jul 2010

07 Sept 2017, 18:09

King Price

<p>my first claim was in a smash and grab claim for a window.they passed me on to a autoboys,never followed up with me to find out if everything was sorted but instead phoned 2 weeks later to hear about why i didn't pay excess,which WAS paid when window was fitted.TODAY i found out how turd this insurance company is.i am insured for pet veterinary expenses.the limit is about R1500.I had my animal at the vet for emergency op as my cat had a hole in her shoulder.i tried claiming for a R1000 i spent.They refuted.their reason?the animal was not in a car accident.They claim vet cover is under vehicle insurance but my policy CLEARLY states household content.This is breach of contract and i believe this is despicable.They also don't send policy to customers via post,it's to your email which goes to your spam and now i see why.ALSO,the policy they send customer is not the same as the one they reserve.The vet told me he cant say if my cat was knocked,stabbed or in a fight.when i asked florence at king price if she can prove she was NOT knocked by a car her reply was can i prove she WAS.I don't deal with companies who breaches contract or conduct shady business like this.good riddance to trash</p>

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Replies (2)
King Price Insurance
King Price Insurance's reply08 Sept 2017, 10:32
Official

Hi Jonathan

We note that our claims department has explained the veterinary benefit to you. The documents are emailed to you at inception the fact fact that your email provider moved them to your spam / junk folder is beyond our control. The below is an excerpt from your KPPD ( King Price Policy Document ) regarding the veterinary benefit noted on your schedule and can be found on page 43 :

''• Veterinary expenses: If your household pet is injured in a road accident.''

We note when you registered the claim you advised our claims department that the hole in the cats arm was as a result of an abscess as per the vet. Based on this it is clear that the hole in the arm was not as a result of a road accident and therefore we are unable to assist in this instance.

Royal regards

The kings court

jK
jonathan K's update08 Sept 2017, 15:04
Reviewer Update
firstly,you were placed on hellopeter and never called today but phoned to ask about a premium unpaid?that says everything about how pathetic you are.As i told florence,things happen for a reason,and lo and behold i saw how bad you are before this months premium.you avoided my 1st complaint regarding autoboys.that speaks volumes.also,you may go back and check your recordings for "quality purposes" where your operator said i should check my spam cos "it often goes there" as he said.THAT is how i found out about it being in spam folder.and lastly you are misleading people with a false cover."veterinary expense"that is what is being marketed telling people their pets are covered under home contents and on twitter you call the cover car insurance.BASED on your half published truth it is clear the term cause and effect is not known to you....cause...effect.eg my hand is swollen BECAUSE it has cracked bones.cause..and effect.i told florence the vet can be called to verify,as i was told by the vet the abscess was a RESULT of a wound inflicted.and the vet SAID car accident was possible,but florence seem to need a affidavit from the cat to say it was a car who knocked it which resulted in the abscess forming.you say VETERINARY EXPENSES..well a parrot also needs a vet,so it needs to be knocked by a car?you market a **** insurance cover and this was a eye opener.I refuse to stay insured by such a company