Four days on still no geyser!!!

Sunday 01h00 geyser burst. Call King Price -voice prompt- you have reached us outside our working hours for emergency press 9. Then the nightmare started. Got through to their outsourced emergency assist group. Logged a call with them to please send someone out to me at 7h00. I called the outsourced group 3 times to enquire why their service provider had not arrived. Only at 11h00 did 24 Fix arrive. 4 hours later. Then they advised geyser burst and they do not do replacements on weekends I must contact King Price to lodge a claim. Monday I contacted King Price but got through to their message centre, my message was not returned on Monday so I can lodge my claim. Tuesday first thing I contacted king price and lodged the claim. Was reassured the geyser will be replaced today being that my claim is lodged in the morning. King price appointed 24 Fix to do the replacement, only at 16h43 did 24 fix try to call me, within 10 minutes I returned their call and they assured me geyser will be replaced today. By 20h05 still no 24 fix and I again had to follow up. Then I get a rude person from 24 fix as I follow up. Tomorrow will be 4 days of cold showers - Clearly customer is no longer king!!!