Fixico fails to communicate

Lack of communication by their 3rd part service provider Fixico. I submitted a claim last week Monday and was told Fixico is a selected repairer. I submitted everything they asked for on Wednesday (13th August) but even today they haven't submitted a report to King Price. I am always the one calling to find out what is the status update.

There is no sense of urgency and their lack of communication as far as updates is pathetic. I had to call twice just to ask them to send me the WhatsApp text they promised to send. If I have to ever claim from King Price, please don't ever let me deal with Fixico ever again.

I can not be having the stress of not having a car and following them around just for updates. Another client who claimed after I claimed have had their claim all sorted out their repair order has already been created, while I sit here running around for a mere report.