FIX MY CAR

A KP client bumped my car from behind in August 2015 & to date my car has still not been fixed. KP says we are to be the ones making follow ups but to my surprise Thys Maree takes his time to respond or does not respond at all. He said on his last mail 02/02/16 that they could not get hold of THEIR client however I forwarded the same email to the client after a week or so as Thys said I should follow up then but as usual he did not respond. Their client responded on 27/02/16 to say that he has not received any call or email from KP & that he gives his consent to them to finalise the matter. From that date to now KP has not said anything and I called 09/03/16 to have them tell me they still cannot get hold of the client. When they were selling the insurance to client it was easy now that they need to pay up they experience all these problems which have nothing to do with me. I want my car fixed not later than the end of this month because that is 3-5 days for them to fix which is inconveniencing me more as I have to take days off at work. I will lay a charge against your client for admitting to being wrong and refusing to fix my car. Ombudsman really needs to look at your process