First month debit order billed incorrectlyh

<p>Good Day,</p> <p> </p> <p>Please can someone escalate my query as I called your office and requested a refund for the incorrect amount debited from my account. My experience / first encounter with King Price was oustanding as I was assisted by Oleseng whom I still complimented. First debit order, I'm being charged a pro rata amount which i was never told about and an additonal R200 odd amount which i was never told about. Had i been told I would have stayed with my old insurance company as there is no difference. Please can this be actioned asap, I logged this query on the 27th Feb and to date no one has been in contact with me or the funds being refunded back to my account.</p> <p>I would like a refund to be done asap as I believe in transperancy.</p> <p>I dont want to regret my decision by changing insurance companies and dont want this second experience to leave me with a bad experience.</p> <p> </p>