Feedback avoidance due to King Price being at error.

Communication and the lack of feedback regarding errors on their side is disgusting. If you don't follow up and ask the question, no one gets back to you. I have put through a tyre claim and they paid out the wrong amount. If I did not spot this and advise, it would've been left. Whenever i do call, I get told I will be contacted before 4PM the same day, I am still waiting to receive a call. I send emails to Liza who was the person that assisted, and she doesn't even respond to them, just ignores my emails. I have spoken to her superior twice, in which the first time the superior had said she will deal with the matter same day and has my details, no response from her either. 2nd time I spoke to the superior, she said Liza is dealing with it and transferred me to Liza, disregarding me as the client. The professionalism or rather lack thereof and non existing feedback or communication is appalling. Today is the 7th working day after the matter has been raised against the claims department.