False representations

King Price rejected my rim repair claim under my Tyre and Rim cover. Your representative assured me over the phone, confirmed by a telephonic recording; that all 4 tyres and 4 rims were covered. I trusted this, only to be told post-accident that coverage is limited to 2 tyres and 2 rims, leaving two damaged rims unaddressed. This miscommunication breaches the Consumer Protection Act (2008) and FAIS Act (2002).

Driving my Mini Cooper Countryman S with bent rims is dangerous, risking blowouts, suspension damage, and compromised braking, especially at high speeds. For a performance vehicle, this could lead to severe mechanical issues.

I’ve driven multiple times from Johannesburg to your Pretoria offices, yet there’s been no resolution. The recording proves my case, but I’ve received no apology, compensation, or acknowledgment of fault from your side. I’m ready to escalate this to the Ombudsman for Short-Term Insurance if needed.