False Information and changing information on Policy without my concern

<p>I having my worst expirience with King Price, here I was thing I am treated as a King but all no so true.</p> <p>I joined king price in July 2016 and I was very specific that I want an access of R4500. The Lady I spoke to assurred me it R4 500 and R9 500 was basic excess for outside the country. To my surprise I received an email and an sms to say I have missed my premium for December 2016. I quickly called to find how is this possible as all my debits order went through. I was told I made changes end of November and decresed the Access from R9 500 to R2 500 and those changes were effective as from 01 january 2017. No one contacted or authorised these changes. I was not notifed or anything this proves there was some scheming on the backround. Yet If I speak to the consultant I was reffered to Retension to so that Kingprice can quickly solve their problem. Now I have to pay an addition R200 due to the Kingprice's ******* consultan's mistake. Why must it be like that? I am already shopping for new insurance.</p>