False Information!!

I have taken out car insurance telephonically on Friday 11/09/2015 with King Price due to the nature I needed insurance to purchase a car. Long story short we came to the PRO RATA issue. The consultant said that they would try to take the PRO RATA amount the Saturday but will only be reflecting on Monday. I then informed the consultant I do not have any funds in my account can they rather take it with the first premium on 25/09. He said that he needs to check and then came back a few seconds later with a yes answer. Monday 14/05 I have noticed two debits from King Price went off which confused me. I then received a call yesterday stating that I cannot pay for the PRO RATA with my first premium.<br> <br> So they are either confused or dont know their product. Now I have asked the consultant that called me yesterday to escalate my complaint to her manager but up until today I have received no call.<br> <br> I am not able to collect the vehicle due to this!