FALSE ASSESSORS REPORT

I submitted a claim in January for the cracks caused by earthquake. I kept on calling King price for an update and to inform them that we had re-occurrence of the earthquakes and I am afraid that if the cracks are not attended in time more damage will occur. Today I was sent an Email regarding the "REJECTION" of the claim as there was an assessment report done by Ron on the 29th and it stated that earthquake was not the cause of the cracks. The assessment was not made to begin with. yesterday 2021-03-29 I was supposed to meet with the assessor by the name of Ron between 10:30am and 11:30am. at 10:15am I sent Ron a watsap message as he asked that we communicate via watsap to give him the numbers of someone I organised to open up the gate and the house for because I was going to the meeting. I specifically asked Ron to call that person when HE IS ON HIS WAY. At around 11:00, Ron gave me a call and said that he is outside the yard where am I. I told him that I am in a meeting and I sent a message to his watsap with numbers to call and also asked him to wait for 20 minutes while I organise someone to come open. at 11:22am Ron sent a watsap message saying that "NOBODY CAME.BEEN WAITING MORE THAN 35 MINUTES. I LEFT YOUR HOUSE. RON. At 11:33 I gave Ron a call and He told me that He is not working me the whole day he has other appointments to attend to and he is in Potchesftroom, I made him wait forever and he is gone. I explained to him that I sent a watsap to inform him about my situation and he said that he doesnt work with watsap messages. I got confused and I asked him , if he doesnt work with watsap why did he communicate with me via watsap in the 1st place. Ron got angry and started shouting then I decided to hang up. 1. I cannot understand how the assessment was done by Ron wherelse he did not even enter the yard or the house to assess the damages. 2. The claim was lodged on the 9th of January and we had 2 earthquakes following that, of which I called numerous times to inform King Price of the matter and I was continuosly told that I must wait for the assessor. The very same assessor who submitted a ********** report.