Hellopeter
Share Your Experience
BM
BOITUMELO M

1 reviews | Active since Nov 2018

19 Jan 2021, 11:13

**** windscreen

I reported a cracked windscreen and the claim was processed, you’ve sent DGC glass to come and replace the windscreen for my Renault Captur. The windscreen was not properly installed and the rear mirror was not properly installed too, I told those guys immediately and they told me it’s because the windscreen is not an original. I went to Renault to asked them which windscreen service providers do they approve and they told me PG glass is approved for Renault. Why are you sending companies that are not approved by the car manufacturer? Clearly my safety is not a concern to you? This DGC is installing **** windscreens written Shatter Proof and YFG that is not original Shatterprufe windscreen...the fly by night company to save cost. why are you compromising our safety in the name of saving the costs? I pay my premiums every month, I expect quality service instead I get ****** ****ing ****py service

Sis you are disgusting

0
Replies (3)
King Price Insurance
King Price Insurance's reply19 Jan 2021, 12:51
Official
Alternative glass is not inferior to a Renault branded glass.  All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standards and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass.  There are instances in which we will consider installing branded glass, but there must be clear merit in this decision.  Mostly this will be if the warranty of your vehicle will be effected.  If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty. We will be in contact to discuss your concerns regarding the fitment issues and mirror.
BM
BOITUMELO M's update19 Jan 2021, 15:31
Reviewer Update
You service providers damaged my rear mirror and your only concerned about a letter from my car manufacturer. Why are we here now ? Is because your ****** preferred supplier did a horrible job.Let me remind you that copy of the contract that you sent me page 9 specifies the need to claim: option one which is paying cash to a client.... I’d take this option since other option of sending your preferred supplier of choice didn’t do a great job .
BM
BOITUMELO M's update19 Jan 2021, 15:36
Reviewer Update
Did you include that information about the letter from the car manufacturer in my contract? No! It’s important to know your own conditions that you put for clients...