Failure to send an email quotation for days

On Thursday the 2nd of July, I was referred by a colleaque and to my surprise I got a very competitive quote for my 2 cars. The agent could not go ahead to add the property and household as he had already activated the quote. I requested the quote to be emailed and it never happened. A promise was made that another agent will call me immediately. This did not happen. I called on Friday and then someone else assisted me. I was happy with the premioum and asked for a quote to be emails. It didn't happen. Then I made more calls on Friday, on Monday and still on Tuesday. No quote sent even after speaking to the managers. they told me a mistake happened they referred my case to their IT but still no full explanation was made. I had to make several calls to understand what is the delay to send a mere email quote. an explanation was made after several calls and still AI was referred to one agent to another, then from one manager to another. Its Tuesday today and even after I made several calls and promises were made, I still have not received a simple email with all the details of my cover. Another irritating thing is that every time I call, I am subjected to the same questions I answered