BR
Bianca R
1 reviews | Active since Apr 2014
27 Jan 2016, 16:32
FAILURE TO PHONE TO CANCEL POLICY
Myself & the Dealer where we bought the vehicle have several times required King Price to phone to cancel a policy. 1.5weeks later, NO response from King Price. If they take money from my bank because of their lack to call & cancel, I will take this to a higher authority.
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King Price Insurance's replyOfficial
28 Jan 2016, 13:50Hello BiancaRoux,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that you feel we've disappointed you. We did attempt to contact you on the 19th and 20th of January regarding the cancellation request as well as SMS's where sent informing you that we have been unable to get hold of you telephonically.
Our retentions department has managed to contact you to discuss your concerns as well as to assist with your request. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that you feel we've disappointed you. We did attempt to contact you on the 19th and 20th of January regarding the cancellation request as well as SMS's where sent informing you that we have been unable to get hold of you telephonically.
Our retentions department has managed to contact you to discuss your concerns as well as to assist with your request. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price Insurance's reply28 Jan 2016, 13:50
Official
Hello BiancaRoux,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that you feel we've disappointed you. We did attempt to contact you on the 19th and 20th of January regarding the cancellation request as well as SMS's where sent informing you that we have been unable to get hold of you telephonically.
Our retentions department has managed to contact you to discuss your concerns as well as to assist with your request. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that you feel we've disappointed you. We did attempt to contact you on the 19th and 20th of January regarding the cancellation request as well as SMS's where sent informing you that we have been unable to get hold of you telephonically.
Our retentions department has managed to contact you to discuss your concerns as well as to assist with your request. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court