AN
Adhil N

1 reviews | Active since Mar 2020

17 Feb 2021, 00:26

Extremely Poor Service by King Price

I am extremely guttered and annoyed with the disgusting service of King Price over the last month or so. Firstly I am currently on the chili package were if I use the vehicle for less than a certain amount of mileage, I pay a set premium. Around middle of December King Price has asked me to send through my mileage in which I did. It goes without saying that December is silly season and It is quiet obvious that I will be using the vehicle a whole lot more than usual. They then send a demanding email stating that the premium will be increased as they have found that I am using the vehicle a whole lot more. They have then issued out an email to me stating that they will increase the premium in which immediately I responded by saying that I can not afford the premium as my hours at work has been severely affected by covid-19 regulations. They have chose to ignore that and still debit the incorrect amount in which I had to reverse at my cost. They have then chose to call me at all odd times and some where just missed calls maybe to say that they have actually called and then immediately say they have tried to call me but I was unreachable. On the 16th Feb they decided that they should make another debit which now has put my account for the first time into a negative balance which makes it an unauthorized debit. They can not claim that they have covered my car all this time for February as I have not made payment so my car is not insured for that duration. I am extremely guttered about the inconvenience and if King Price is wanting to be ******* instead of assisting clients in these times, kindly hereby cancel my policy with immediate affect and refund all my funds as I would get insurance elsewhere.

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Replies (1)
King Price Insurance
King Price Insurance's reply19 Feb 2021, 12:07
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our retentions department was in contact to discuss your concerns and the way forward. Should you require any further information kindly contact King Price directly.