Extremely Poor Service and Lack of Communication

I am not happy with the service I got from King Price and Automagic. As a King Price customer, I do not feel like I am receiving the "royalty treatment" that your brand promises.

After my car was initially "fixed," I reported a noise issue, but no immediate action was taken. I have had to repeatedly contact your team for updates, as I was not kept informed. On January 17, 2025, I took the car for another assessment and was assured the matter would be resolved within 48 hours. On January 21, after I emailed for feedback, Altus (automagic) stated that the issue would be finalized that day. It is now January 24, and I am still waiting for an update.

There is also no intervention from King price; so much for "Royalty Service I deserve." Its been over 3 months since I complained about the poor service. King Price does not seem to be bothered but is happy to collect premiums every month.

This has caused me a lot of trouble. The service is slow, and nobody keeps me updated.