extremely poor service

I lodged a claim for the very first time with regards to my fridge that was not working. This was last week and Tuesday. The consultant, Carmen booked a appointment with their technician that they use in Cape Town. Both scheduled appointments they were more than a hour late. All calls and or follow ups I had to make. This poor service is unacceptable to say the least. Not one monthly payment was ever skipped for 3 years and this is the kind of service Kingprice offers. I cannot understand with so much competition around that I have to be treated like this. I'm utterly disgusted.