Extremely poor customer service

On the 26th June, I was involved in a car accident. On Saturtay the 27th I called my insurance King Price at their customer care number ***, they took my details and promised that an agent will call me to finalise the claim. They did not call me until I called them after midday on Monday the 29th. Well my claim was processed and a courtesy car was arranged through a car hire and arrangements were promptly made to tow the car frim home to the panel beater. From there there was no communication or feedbacj from both the panel beater and insurance, as I write I dont even know who or where the panel beater is. I kept on calling King Price for progress and I was told that they are unable to process further since they are not getting cooperatiin from the police with regards to thr report. I purchased an accident report and emailed it on the 9th July. They staled the process for 5 weeks and only aouthirised repairs today, last week they extended car hire for 7 day, and a further 7 days today. I dont know how im going to get by after this 7 days as I know the repais will take longer than that. I regret moving from my broker to this king price insurance.