Extremely poor customer serve - cannot be helped until Tuesday as claims department is not working.

Extremely poor customer serve - I tried to log a windscreen chip claim on Sunday the 17th of April and was told that there claim department is not working until Tuesday the 19th of April, as I logged the claim this was a windscreen chip and I did notify Wilhemina Kabini who was assisting me and all I got was that there is nothing they can do and they are even unable to connect or arrange for anyone who is currently on standby to come repair the chip, was told to just wait until Tuesday even when I did alert them to the fact that the chip on Tuesday when they resume might has already turned into a crack, I did not get any help even after this. I am really disappointed at KingPrice to me it seems as if they do not care at all about customer service - how can we be told the claims department is not working and there is even no one on standby to handle such a minor claim, this says a lot about this company and I wouldn't recommend anyone to use this insurance, rather look for other where customer service is good. I am also looking as I write this.