Extremely extremely frustrated with this worst service

Had a glass incident on the 27/09/2024 around 13:43 and immediately tried to reach kind price a couple of times with no luck than drove to the nearest service provider where they assisted with temporary repairs since claim was still not registered, than eventually got claim registered via the app later that day and was called by DGC to pay excess and start the process on the 30/09, excess was paid same day, was told window was ordered only to find that on the 11/10 after driving over 100km to get to the service providers that they had the wrong window, till today I do not have my window replaced and this on its own is a risk. I have paid the excess, paid for temp repairs and still drove over 100km to get assisted however till today I am without a window and no one bothers to even give update nor assist. This is only a glass claim for GODs sake