Extremely Disappointing Experience with King Price and Digicall

I recently had one of the worst experiences during a time of need. King Price appointed Digicall Assessing Solutions to evaluate a damage claim — which, notably, was only for a chest of drawers. Digicall falsely claimed they had been trying to contact me. When I requested proof of these attempts, none was provided. This lack of transparency and accountability was deeply concerning. As a result, I felt compelled to cancel my policy with King Price. This incident served as a wake-up call: if such resistance and poor service occur over a minor claim, I dread to imagine what would happen in the event of a major claim, such as a car accident. During the cancellation process, Nokuthula Magubane handled the matter in an abrasive and dismissive manner. Instead of listening to my concerns, she tried to convince me to stay without addressing the actual issue. I had to raise my voice multiple times just to proceed with the cancellation. I was also told by Shernique Seafield that Digicall would contact me shortly — but again, no follow-up occurred. Eventually, I was asked to take and submit photos of the damage myself. I refused, not because I was hiding anything, but because I was more than willing to have someone inspect the damage in person. Why should I have to beg for assistance? Why only act when the customer becomes visibly frustrated? Based on this experience, I cannot in good conscience recommend King Price to anyone. If a simple claim for a chest of drawers led to this level of frustration and mistrust, I shudder to think what a more serious claim would entail.