IM
Itumeleng M
1 reviews | Active since Apr 2015
01 Apr 2016, 20:11
extremely disappointed and very angry
It really annoys me having to complain about the same thing over and over. Two months ago I sent as email to my insurance requesting a cancellation due to false advertising. My premiums increase every month instead of decreasing. A retentions consultant called me and convinced me not to leave but will try by all means to lower my premium, which he did. Today, my debit order has gone off with R50 increase. This is really absurd and will not put up with such.
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King Price Insurance's replyOfficial
06 Apr 2016, 17:58Hello Mpolokeng18,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Megon from our retentions department has been in contact to discuss your concerns as well as the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Megon from our retentions department has been in contact to discuss your concerns as well as the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price Insurance's reply06 Apr 2016, 17:58
Official
Hello Mpolokeng18,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Megon from our retentions department has been in contact to discuss your concerns as well as the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Megon from our retentions department has been in contact to discuss your concerns as well as the way forward. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court