Extremely bad service

On the 24th of October 2022 I was in a motor vehicle accident. The following day I first tried loading/opening my claim on the King Price App. Which was not successful as it did not want to upload the images of the damage to the vehicle. I then tried the self service portal on the website that also was not successful.

I phoned King Price and a nice lady Alice assisted me with all the details that had to be completed. She also made a note on the system as I'm the daily driver of the vehicle and that the assessors has to make contact with me. The main police holder was sent an email that my vehicles assessment will be done on the 27th of October 2022. He provided me with the assessors contact number which I phoned numerous times which it just kept on ringing. The following day again I tried and still no answer. A week ago I phoned King Price and informed them that I will be going to my own panel beaters to get quotes and I will submit it as I can no longer wait for their assessors to give me a call. Two days later I receveived a call from King Price asking if my assessment has been done which I informed them that it has not yet been done and that no one made contact with us since the day the phoned the main police holder. The lady from Supreme Autobody phoned me 10minutes later to arrange for the assessment to be done the following day. In the mean time King Price denied the claim due to them not having received a damaged report could not pick up the phone to inform or follow up again. This is not the final problem when I moved to king price is specifically asked that a rental car must be added to my policy as I can not be with out a vehicle. To my surprise it was never added and my monthly premium is R1400. This leaves a bad taste in my mouth and they are false advertising on Groot Ontbyt, Groot FM etc.