Excess Refund

My car was in an accident last year December where the other driver was in the wrong. I had to follow the process of paying for excess to get my car fixed and the excess paid was never paid back to me as part of King Price policy procedure. I get very limited feedback if any from King Price legal department which is always accompanied with some attitude from their staff! They keep handing over my case from one person to another and telling me about 30 days waiting period which is almost a year now!<br> <br> I have been their loyal customer for years yet they give me this rediculous service. I feel its time i take my business somewhere else!